You can give Ros a call on 07802 961 054 and have an informal chat on the phone, or e-mail her with a contact number and convenient time to have a talk. If you wish to proceed you will be offered a face to face appointment, either online via Skype or Zoom or in person (depending upon the prevailing Covid situation
Alternatively, first read through the web pages and see if this helps you to identify issues that are causing you difficulty at the moment.